FAQ

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Shipping Information

We ship all our products CANADA WIDE. Standard shipping is a flat $20 per order anywhere in Canada by Canada Post Regular Parcel (tracked), and it is free on orders of $250 or more (after discounts, before tax). Body armour items ship for a flat $20 per item and aren't included in free shipping. A shipping quote is available on multiple sets. Faster paid options, Canada Post Xpresspost or Priority and FedEx, are available at checkout with real-time rates. We value your time and the importance of getting your orders out quickly, with most packages leaving our facility within 1-2 business days. See below for more details!

Once shipped, delivery typically takes 1–10 business days across Canada, depending on your location.

Frequently Asked Questions

Q: Do I need to provide my PAL to purchase firearm magazines?

A: Due to recent legislative changes with Bill C-21 a valid PAL is now required to purchase firearm magazines. Please include this information in the appropriate fields at checkout.

Q: How can I pay for my order?

A: We accept Visa, Mastercard, American Express, Apple Pay, and e-Transfer (sent to info@civilsafety.ca).

Q: How long does it take for orders to ship out?

A: Most orders will ship within 1-2 business days, with a few exceptions:

• If any details within your order are incorrect (billing, shipping, etc.). We will contact you for correction prior to shipping.
• During sale periods, with larger than average sales volumes, shipping times may be delayed.

Q: Do you ship outside of Canada?

A: No

Q: How are shipping rates calculated?

A: Standard shipping (Canada Post Regular Parcel, tracked) is a flat $20 per order anywhere in Canada, and free on orders of $250 or more after discounts, before tax. If you choose a paid upgrade (Canada Post Xpresspost or Priority, or FedEx), the rate is calculated in real time at checkout based on your parcel and delivery address.

Q: Do you offer delivery time guarantees?

A: No. Shipping times are determined by our couriers and are out of our control. Any timings provided by the courier are strictly estimates unless explicitly stated otherwise.

Q: I received a tracking number in my shipping confirmation e-mail but no tracking information is available for my order. What is happening with my order?

A: The shipping confirmation is sent when we generate the shipping label. Shipping labels are generated when the order is processed.

• Your parcel may be in processing for shipping. Please allow 1-2 business days to see activity in your tracking.

Q: Do you offer free shipping?

A: Yes. Standard shipping is free on orders of $250 or more (after discounts, before tax). Body armour items ship for a flat $20 per item and aren't included in free shipping. A shipping quote is available on multiple sets. Paid upgrades are still available at checkout.

Q: What if I cancel an order after I have placed it?

A: You will be charged a re-stocking fee.

Q: Can I add items to an already placed order?

A: No. Once an order is placed, we cannot add items to it. Please place a new order for the additional items.

Returns Information

You may return most new, unopened items within 30 days of delivery for a full refund. Shipping costs are non-refundable. Return shipping is paid by the customer unless the return is due to our error. You should always Contact Us before returning any product. If we are not expecting to receive your return it will create delays in processing your refund.

If you have received a defective product please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Defective items are refunded including return shipping.