SHIPPING INFORMATION
We ship all our products CANADA WIDE through FedEx and Canada Post at your discretion. Orders eligible for Free Shipping will ship via the lowest cost option if Free Shipping is selected at checkout. We value your time and the importance of getting your orders out quickly, with most packages leaving our facility within 1-2 business days. See below for more details!
FREQUENTLY ASKED QUESTIONS
A: Due to recent legislative changes with Bill C-21 a valid PAL is now required to purchase firearm magazines. Please include this information in the appropriate fields at checkout.
A: We accept Visa, MasterCard, American Express, and Email Money Transfer (EMT) at info@civilsafety.ca
A: Most orders will ship within 1-2 business days, with a few exceptions:
- If any details within your order are incorrect (billing, shipping, etc.). We will contact you for correction prior to shipping.
- During sale periods, with larger than average sales volumes, shipping times may be delayed.
Q: Do you ship outside of Canada?
A: No
Q: How are shipping rates calculated?
A: Shipping rates are a function of weight, distance and accessibility. The heavier, further, and more remote the order and delivery address is, the higher the shipping rate will be, and vice versa. Shipping rates are determined by each courier.
Q: Do you offer delivery time guarantees?
A: No. Shipping times are determined by our couriers and are out of our control. Any timings provided by the courier are strictly estimates unless explicitly stated otherwise.
Q: I received a tracking number in my shipping confirmation e-mail but no tracking information is available for my order. What is happening with my order?
A: The shipping confirmation is sent when we generate the shipping label. Shipping labels are generated when the order is processed.
- Your parcel may be in processing for shipping. Please allow 1-2 business days to see activity in your tracking.
Q: Do you offer free shipping?
A: Yes we do offer free shipping on orders $200+ before tax.
Q: What if I cancel an order after I have placed it?
A: You will be charged a re-stocking fee.
Q: Can I add items to an already placed order?
A: No. Once an order is placed, we cannot add items to it. Please place a new order for the additional items
RETURNS INFORMATION
You may return most new, unopened items within 30 days of delivery for a full refund. Shipping costs are non-refundable. You should always Contact Us before returning any product. If we are not expecting to receive your return it will create delays in processing your refund.
If you have received a defective product please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.